Terms and Conditions

Product Information

Lotus Jewels makes every effort to provide accurate and updated information regarding our lab grown diamonds, jewellery collections, certifications, specifications, and services. However, slight variations in appearance, measurements, or product details may occur.

All product information is provided in good faith without guarantees of complete accuracy or uninterrupted availability.

Certification

Our diamonds may be certified by recognized grading laboratories such as IGI. Certification details are provided wherever applicable to ensure transparency and buyer confidence.

Wholesale Orders

Lotus Jewels primarily serves international wholesale buyers and business partners. All bulk orders are subject to product availability, production timelines, pricing confirmation, and order approval.

We reserve the right to refuse or cancel orders at our discretion.

Pricing and Payments

All pricing displayed or shared by Lotus Jewels is subject to change without prior notice. Payment terms, currencies, and transaction details will be confirmed during the order process.

Customers are responsible for any applicable taxes, duties, or import charges related to international shipments.

Shipping and Delivery

We work with trusted shipping partners to ensure secure and timely delivery of orders. Estimated delivery timelines are provided for reference only and may vary due to customs procedures, logistics delays, or circumstances beyond our control.

Lotus Jewels is not responsible for delays caused by shipping carriers or external events.

Returns and Refunds

Returns or refunds are accepted only in cases involving manufacturing defects or shipping damage.

Customers must report such issues within 7 days of receiving the order, along with supporting images or documentation.

Custom-made or personalized orders are non-refundable.

Custom Orders

Lotus Jewels offers custom jewellery manufacturing and made-to-order services based on specific design requirements. Production timelines, pricing, and approval processes may vary depending on project specifications.

Custom orders may require advance payment before production begins.

Intellectual Property

All website content, including text, graphics, logos, images, product visuals, and branding materials, is the property of Lotus Jewels and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited without written permission.

Third-Party Links

Our website may contain links to third-party websites or external resources for informational purposes. Lotus Jewels is not responsible for the content, policies, or practices of external websites.

Limitation of Liability

Lotus Jewels shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website, products, or services.

Users access the website and its information at their own discretion and responsibility.

Privacy

By using this website, you also agree to our Privacy Policy regarding the collection, use, and protection of personal information.

Changes to Terms

Lotus Jewels reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after updates indicates acceptance of the revised terms.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India and the jurisdiction of Gujarat courts.

Contact Us

For any questions regarding these Terms and Conditions, please contact:

Email: contact@lotusjewels.co
Website: https://lotusjewels.co/